Privacy Policy
What does Hidden River Credit Union do with your personal information?



Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some, but not all, sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.




The types of personal information we collect and share depend on the product or service you have with us.


This information can include:

  • Social Security Number and Account Balances
  • Payment History and Account Transactions
  • Overdraft History and Checking Account Information


Additionally, we collect information from you while you are visiting our website, social media pages, and mobile applications. We do this to better serve your financial needs and provide information on the right products and services for you.


Some of the information we may collect from you includes:

  • Information you enter into online applications and forms for membership and products or services.
  • Information about your transactions with us while on our website and mobile applications.
  • Photos and/or videos may be accessed on your mobile device when you deposit a check or use a QR code to make peer to peer payments with Zelle or other third-party payment service providers.
  • Your contact list may be accessed on a mobile device when you make peer to peer payments using Zelle or other payments functionality.
  • Mobile device location may be accessed to detect and prevent card transaction fraud and also to provide branch and ATM locations.


We may collect, store, and use information about your visit, such as:

  • IP Addresses: Your IP Address is a number that is automatically assigned to the device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the website, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is a standard practice on the Internet and is done automatically by many websites. We use IP Addresses for purposes such as calculating website usage levels, helping diagnose server problems, and administering the website.
  • Geo-location of your computer
  • Type and version of your Internet browser software and operating system
  • Date, time, and duration of your site access
  • Specific pages, buttons, images, videos, links, or forms that you access while visiting the site
  • Type of device (e.g., iPad®, iPhone®, Android™) you use to view and interact with the site
  • Mobile carrier and/or Internet service provider
  • Demographic information concerning the country of origin of your device and the language used


Information we collect from you elsewhere on the internet:

We and/or other third parties may collect personally identifiable information about your online activities over time and across different websites when you use our site. No financial data is paired with any individual user.

Our advertisements appear on websites that use the same advertising service providers as us. When you visit our site, these advertising service providers may use your browsing history across other websites to choose which advertisements to display to you.


When you are no longer a Hidden River Credit Union member, we continue to share your information as described in this notice.




All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information, the reasons Hidden River Credit Union chooses to share, and whether you can limit this sharing.


Some of the ways we may use your information:

  • to evaluate your eligibility for accounts, loans, and other products and services for which you apply;
  • to respond to your inquiries and fulfill your requests;
  • to administer, manage, and service your accounts, products, and services;
  • to send you marketing communications on products and services that we believe may be of interest to you and/or to prequalify you for such products and services;
  • to personalize your experience on our website by presenting products and offers tailored to you;
  • to verify your identity in order to allow you online access to your accounts, conduct online transactions, and maintain measures aimed at preventing fraud and protecting the security of your account and personal information;
  • to facilitate your transactions;
  • to send you important information about your account(s), products, and services;
  • to comply with applicable laws and regulations, other legal processes, and law enforcement requirements; and
  • for our business purposes, such as data analysis, audits, developing new and improving existing products and services, enhancing our website, identifying usage trends, and determining the effectiveness of promotional campaigns.
Sharing Your Personal Information

We only share your information with third parties for the purpose of the third party providing services for us. We only utilize third parties that contractually agree to maintain the confidentiality of the information shared and only use the information to provide services to us. We also may share your information for compliance or law enforcement purposes, and otherwise as required or allowed by law.




Contact us by telephone at 570.622.3399, or write to us at: 60 Westwood Road, Pottsville, PA 17901-1934

What We Do

How does Hidden River Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We also restrict access to information about you to those employees who need to know that information to provide products or services to you.



How does Hidden River Credit Union collect my personal information?

We collect your personal information, for example, when you:

  • Open an account or apply for a loan
  • Make deposits or withdrawals from your account
  • Provide employment information or pay us by check

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.



What does Hidden River Credit Union do with the information we collect?


A. Personalize or Enhance Your User Experience

We use cookies to gather data, and we use them to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a webpage server. Cookies are uniquely assigned to you and can be read only by a web server in the domain that issued the cookie to you. We, as well as third-party vendors including Google, use first-party cookies (such as the Google Analytics cookie) to inform, optimize, and serve content based on your browsing history. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. If you reject cookies by changing your browser settings, be aware that this may disable some of the functionality of our website. For website browsing and general visits, cookies are not mandatory. However, once you leave the public website (for instance, to log into online banking), your visit will require cookies.


B. Continually Improve Your Website Experience

Like many other websites, we employ Google Analytics and similar tools to collect non-personally identifiable information when available (such as age, gender, and interests). These analytics tools provide us with a summary that is statistical in nature and cannot be tracked back to a specific individual. We use this information to gauge the impact of website changes and to make improvements to our website. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.


C. Track Your Response to Our Content

We and/or our third-party advertising service providers use technologies known as pixels, web beacons, or tags to track your response to our digital advertisements and digital content. Our webpages may contain these pixels, which allow us to track users who have responded to an advertisement or visited those pages. We include pixels in email messages or newsletters in order to determine whether messages have been opened and acted upon. Deleting or disabling cookies will not remove pixels or similar technologies.

We may combine non-personal information that is collected automatically through these technologies with personal information or other information we have collected about you.



Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes – information about your credit worthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Internet Privacy

Online Security

To protect your personal information from unauthorized access and use, Hidden River Credit Union implements and maintains physical, electronic, and procedural safeguards that comply with federal law. We offer the use of a secure server and all supplied sensitive personal information is transmitted via Secure Socket Layer (SSL) technology. 

Members may create user IDs and passwords to access online banking. You should not divulge your password to anyone. Hidden River Credit Union will never ask you for your online banking password.



Children’s Online Privacy Protection

Hidden River Credit Union does not knowingly collect, nor is our website designed or directed to use, personal information from children under the age of 13 without containing verifiable consent from parents. Should a child, whom we know to be under the age of 13, send personal information to us, we will only use that information to respond directly to that child, seek parental consent, or provide parental notice.



Links to Third-Party Websites

Hidden River Credit Union does have links on our website to third parties. Please be aware that other websites may offer different privacy policies and levels of security than what is offered by Hidden River Credit Union. Hidden River Credit Union is not responsible for and does not endorse, guarantee, or monitor content, availability, viewpoints, products, or services that are offered or expressed on other websites. We urge you to review the privacy policies of each website you visit.



Email Marketing & Security

Hidden River Credit Union or our third-party vendors may periodically send emails promoting our products and services, or those of our vendors, to members for whom we have email addresses on file. All members who receive marketing emails will have the opportunity to opt out of this service at any time by simply clicking the unsubscribe button.

Standard internet email is not secure. You should never provide information that is sensitive or confidential such as your social security number, account number, or PIN numbers. We also ask that you do not send personal or account-related information through standard email.

Please Note

Your Consent

By using our website, you consent to Hidden River Credit Union’s privacy policy.



Privacy Policy Changes

If we decide to change Hidden River Credit Union’s privacy policy, we will post those changes on this page.



Terms & Conditions

Additional disclosures establishing the use, disclaimers, and limitations of liability governing the use of our website and mobile applications can be found at



Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information provided at



Companies related by common ownership or control. They can be financial and non-financial companies.

  • Hidden River Credit Union has no affiliates.




Companies not related by common ownership or control. They can be financial and non-financial companies.

  • Hidden River Credit Union does not share with non-affiliates so they can market to you.



Joint Marketing

A formal agreement between non-affiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include insurance and mortgage service companies.