Career Opportunities

Branch Coordinator

Pine Grove, PA

Full-Time Position

 

The Branch Coordinator must be a strong team leader with a positive attitude, excellent organizational skills, and member service focus for all branch operations.

 

Essential Functions:

• Lead, coordinate, and support all facets of the day-to-day operations of the branch, front-line personnel, and operations.
• Coordinate all branch functions and operations with the Operations Supervisor.
• Lead all Member Service Representatives and related branch personnel.
• Coordinate staffing requirements, schedules, and activities.
• Maintains and ensures branch premises are serviceable, organized, and clean.
• Ensures the organization, maintenance, security and control of all files, records, account, deposit, loan, and transaction processing for the Branch.
• Monitor branch activity, including all transaction volume, account maintenance, errors, lending activity, product and service sales, and new accounts.
• Supervise and manage all vault and cash related activities, including balancing, cash deliveries, ordering, distributing drawer cash, security, and operations.
• Supervise and manage branch ATM operations and activities including balancing, replenishment, operations, maintenance, and security.
• Supervise and manage branch coin counting operations and activities including balancing, replenishment, operations, maintenance, and security.
• Supervise and manage branch drive-through operations and activities including balancing, operations, maintenance, and security.
• Manage Check 21 procedures and operations and all check deposit activity for the branch.
• Manage and control branch mailing and postage activity.
• Maintain and monitor physical security of the premises and its personnel.
• Ensure the implementation and use of physical security equipment and security procedures.
• Maintain the serviceability of all other equipment and protect credit union assets.
• Provide required and applicable training, communications, information and support to all branch and related personnel.
• Act as the primary source for all staff most knowledgeable in HRCU’s retail products and services for members, their operation, benefit, implementation, and use at the Branch.
• Act as the Branch Lead for the IRA program.
• Act as the Branch Lead for Loans.
• Develops identified branch personnel for additional duties and increased responsibility when appropriate.
• Ensures compliance in accordance with all guidelines, directives, regulations, and laws.
• Always ensures prompt, accurate and knowledgeable service is provided to members.
• Ensures superior member service standards are always maintained in accordance with HRCU’s service culture, primary mission, and credit union philosophy.
• Responsible for achieving increased and improved branch member usage and activity.
• Responsible for achieving and increasing cross-selling of HRCU’s products and services to members in accordance with the goals and objectives established by senior management.
• Performs all other job responsibilities or duties as directed or assigned.

 

Required Skills and Abilities:

• Strong interpersonal, analytical, and organizational skills.
• Team player with ability to collaborate within a group environment or setting.
• Ability to work in a fast-paced environment and ability to multitask.
• Ability to work independently.
• Verbal and written communication skills.
• Ability to complete required certification/training & education.
• Performs all other job responsibilities or duties as directed or assigned.

 

Required Experience:

• • 2+ years of branch operations experience with ability to develop, motivate, and support a team.
  • 1+ years of broad credit union operational knowledge and experience. Experiences to include member service operations, problem solving/researching abilities, the understanding of basic financial information, and work experience within a team environment to achieve organizational goals.
  • Knowledge and understanding of laws, regulations, compliance, and risk management.
  • Exceptional member service skills and experience.
  • Exemplary cash handling record.

 

Schedule:

• 8-Hour Shift
• Monday to Friday

 

Benefits:

• Health, Dental, Vision, & Life Insurance
• Competitive Pay
• Excellent 401K
• Paid-Time-Off
• Opportunities for Advancement

 

Work Remotely

• No

Member Service Representative

Multiple Locations

Full & Part-Time Positions

 

A Member Service Representative must display a positive attitude, excellent communication skills, and member service abilities. Prior work experience is preferred, but not required.

 

Locations:

• Pine Grove
• Orwigsburg
• Hometown
• Pottsville

 

 Responsibilities:

• Provide prompt, professional, helpful, knowledgeable, and courteous member service.
• Accurately handle member financial transactions according to Credit Union policies, procedures, and guidelines.
• Receive and process deposits, checks, payments, and other financial transactions in an accurate and timely manner.
• Answer and address questions, and transfer phone calls.
• Provide clear direction for members needs by utilizing listening, communicating and problem-solving skills.
• Perform member service activities and responsibilities.

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

 

Education:

• High school diploma or equivalency certificate (GED) required.

 

Schedule:

• Full-time schedules are 40 hours per week.
• Part-time schedules are flexible to 32 hours per week.

 

Full-Time Benefits:

• Health Insurance
• Life Insurance

Full & Part-Time Benefits:

• Competitive Pay
• Excellent 401K
• Paid-Time-Off
• Opportunities for Advancement

Work Remotely

• No

Accounting and EFT Assistant

Pottsville, PA

Full-Time Position

 

The Accounting and EFT Assistant will support the accounting department in a variety of areas, including but not limited to accounts receivable, journal entries, reconciliations, and financial reporting.  Primary responsibilities will include debit card program operations and fraud mitigation duties.

 

Essential Functions:

• Manage and monitor all functions of the debit card program.
• Prepare and enter transactions to the general ledger and other tracking systems in support of credit union operations and card program.
• Process and analyze daily, monthly, quarterly, and periodic general ledger account reconciliation.
• Communicate effectively with members, vendors, and employees to resolve any concerns.
• Assist with performing functions related to ACH transactions to include processing notification of changes, returns, and posting exception items, and overdraft advance.
• Process accounts receivable, EFT, and wire transfers.
• Process posting of investment interest payments.
• Process member questions for the Accounting and EFT department.
• Ensure the security and integrity of system products and services and monitor and mitigate fraud.
• Prepare and conduct timely financial reporting for management and regulatory authorities.

 

Required Skills and Abilities:

• Strong interpersonal, analytical, and organizational skills.
• Team player with ability to collaborate within a group environment or setting.
• Ability to work in a fast-paced environment and ability to multitask.
• Ability to work independently.
• Verbal and written communication skills.
• Ability to complete required certification/training & education

 

Required Experience:

• Associate’s degree in accounting, finance, or business-related field, preferred.
• 3+ years of accounting, bookkeeping or related work experience, preferred.
• 1+ years of Banking or financial institution experience, credit union experience preferred.

 

Schedule:

• 8-Hour Shift
• Monday to Friday

 

Benefits:

• Health, Dental, Vision, & Life Insurance
• Competitive Pay
• Excellent 401K
• Paid-Time-Off
• Opportunities for Advancement

 

Work Remotely

• No