Career Opportunities

Member Service Representative

Multiple Locations

Full & Part-Time Positions

 

HRCU is seeking Member Service Representatives at our new Pine Grove branch.

A Member Service Representative must display a positive attitude, excellent communications skills, and member service abilities. Prior work experience is preferred, but not required.

Our culture is based in providing exemplary service as we strive to continue to grow our membership base in Schuylkill County. We are seeking remarkable employees with a customer-service mindset who have a positive attitude, excellent communications skills, and a member-friendly approach. Member Service Representatives shape every member interaction and hold the pivotal role of ensuring member satisfaction and retention.

Our mission is to excel at providing members with affordable, high-quality products and services with exceptional member service that meet all their financial needs. The foundation of the mission is firmly established in the credit union philosophy of “People Helping People” and it is the objective of every member of the board of directors, all committees, management, and staff.

Ongoing opportunities exist for the Pottsville, Orwigsburg, and Hometown locations for interested applicants.

 

Locations:

• Pine Grove
• Orwigsburg
• Hometown
• Pottsville

Schedules:

• Full-time schedules are 40 hours per week.
• Part-time schedules are flexible to 32 hours per week.

Education:

• High school diploma or equivalency certificate (GED) required.

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Responsibilities:

• Provide prompt, professional, helpful, knowledgeable, and courteous member service.
• Accurately handles members financial transactions according to Credit Union policies, procedures, and guidelines.
• Receiving and processing deposits, checks, payments, and other financial transactions in an accurate and timely manner.
• Answering, addressing questions, and transferring phone calls.
• Provide clear direction for members needs by utilizing listening, communicating and problem-solving skills.
• Performs member service activities and responsibilities

Full-Time Benefits:

• Health Insurance
• Life Insurance

Full & Part-Time Benefits:

• Competitive pay
• Excellent 401K
• Paid-Time-Off
• Opportunities for advancement in a friendly, inclusive, and team environment.

Work Remotely

• No

Multiple Opportunities

Pottsville, PA

Full & Part-Time Positions

 

HRCU is seeking motivated professionals with various levels of skill and experience, particularly those that may have worked in a credit union or similar financial institution.

Candidates without prior experience or qualifications, who possess the right combination of motivation, work ethic, and similar core competencies, are also encouraged to apply for entry level positions.  All applicants must possess the ability to represent the credit union in a courteous and professional manner in all member interactions.  Future training and employee development are important considerations for all candidates.

 

Opportunities Available:

• Lead & Support Information Technology Positions – Administers all phases of the credit union’s information & technology department systems, infrastructure, equipment, and personnel in accordance with IT systems policy. Conduct management reporting and associated documentation and record keeping, coordinates, researches and implements IT related plans and projects and new technology, troubleshoots and resolves related issues and problems, and ensures IT systems’ availability at all times as well as end user access, quality of service standards, cost effectiveness and increased efficiency. Supports all daily IT related operational department activities and duties and systems including computer hardware, peripheral equipment, systems, and software, including the credit union’s core system processor.
• Support Accounting & E-Services Positions – Maintains, and performs all operational duties and responsibilities associated with the accounting, financial management and reporting of the credit union’s financial and accounting operations. Maintains the member service support for the credit union’s E-Service related products, services and delivery channels including daily operations, payments, dispute resolution, transaction monitoring, functionality, utilization and reporting of operations and related functions.
• Marketing & Business Development Positions – Performs, and supports marketing functions including advertising, business development, written communications, public relations, sales and promotion events, community, and other outreach programs. Supports all daily operational and department functions and activities in accordance with this job description, credit union management and the marketing and strategic plans.
• Lead & Support Card Services & Payments Positions – Direct, plan, organize, and control all daily activities, responsibilities, and operations associated with the credit union’s plastic debit card programs. Manage daily operations including and relating to card ordering, processing, program database, inventory, re-issues, pin ordering, disputes, fraud, dispute cases, and all other related card activities. Assist in the development and operations of card and payment operations.
• Consumer Lending Position – Processes application, and information for consumer loans. Reviews loan application files to verify that application data is complete and meets establishment policy standards.  Performs all underwriting operations.

 

Required Qualifications and Skills/Abilities:

• Work related experience to include 1 or more years of credit union operational knowledge and experience. Experiences including member service or lending operations, problem solving and researching abilities, the understanding of basic financial information, and working in a team environment to achieve organizational goals.
• Excellent oral, written, and interpersonal communication skills.
• Time management skills and the ability to multitask.
• Some positions may require additional specialized training and educational experiences as a job requirement.

 

Benefits: Competitive pay, 401K, paid time off (PTO), and opportunities for advancement in a friendly, inclusive, and team environment.

Internal Audit/Compliance Specialist

Pottsville, PA

Full-Time Position

 

HRCU is seeking an Internal Audit/Compliance Specialist responsible for performing credit union compliance and audit functions. This includes ensuring compliance with established credit union policies and procedures, and all regulatory compliance laws, rules, and regulations, as well as some internal audit functions.

 

Essential Functions:

• Analyzes and evaluates new and current regulations that directly affect the Credit Union’s operations and risk management programs. Develops and revises current policies and procedures to ensure compliance.
• Ensures affected operational departments and individuals are informed and kept up to date on new and changing laws affecting policies and procedures.
• Monitors the credit union’s risk management, compliance, and internal audit programs and performs reviews of each.
• Collects, analyzes, and reports compliance and audit findings.
• Works with examiners/auditors during regulatory exams and other outside auditors.
• Performs and monitors daily reporting and filing of CTRs and SAR’s.
• Performs vendor management duties and maintains and monitors the credit union’s vendor relationships.
• Performs and monitors OFAC checks and reports and manages fraudulent transaction activity.
• Evaluates and conducts risk assessment functions with management as part of the risk management program.
• Conducts FINCEN program duties and maintains record keeping.
• Prepares periodic reports to senior management concerning regulatory and risk management program.

 

Required Qualifications and Skills/Abilities:

• Strong interpersonal, analytical, and organizational skills.
• Ability to work in a fast-paced environment and ability to multitask.
• Ability to work independently.
• Verbal and written communication skills.
• Ability to complete required certification/training & education.

 

Required Experience:

• 1 to 3 years’ work experience in compliance, risk management, or internal auditing functions within a credit union or financial institution preferred. Will train and provide related job training to the right individual.

 

Benefits: Competitive pay, 401K, paid time off (PTO), insurance, and opportunities for advancement in a friendly, inclusive, and team environment.