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Who We Are

Hidden River Credit Union is a 220-million-dollar credit union located in Pottsville, PA.

Our Culture is based in providing exemplary service as we strive to continue to grow our membership base in Schuylkill County. Our Mission is to excel at providing members with affordable, high-quality products and services with exceptional member service that meet all their financial needs.

 

Why Join Our Team

As a member-owned credit union, we believe and live by the philosophy of “People Helping People.”

To provide the best level of service to our members, we need a team comprised of individuals who have an intrinsic understanding of our Core Values of People, Trust, Service, Responsibility, and Attitude. We understand the importance of supporting our team members so we can all perform at our best, each and every day. Our comprehensive benefits help you plan for retirement, maintain work/life balance, and stay healthy.

Discover available opportunities below.

Branch Coordinator

Pine Grove, PA

Full-Time Position

 

The Branch Coordinator must be a strong team leader with a positive attitude, excellent organizational skills, and member service focus for all branch operations.

 

Essential Functions:

  • Lead, coordinate, and support all facets of the day-to-day operations of the branch, front-line personnel, and operations.
  • Coordinate all branch functions and operations with the Operations Supervisor.
  • Lead all Member Service Representatives and related branch personnel.
  • Coordinate staffing requirements, schedules, and activities.
  • Maintains and ensures branch premises are serviceable, organized, and clean.
  • Ensures the organization, maintenance, security and control of all files, records, account, deposit, loan, and transaction processing for the Branch.
  • Monitor branch activity, including all transaction volume, account maintenance, errors, lending activity, product and service sales, and new accounts.
  • Supervise and manage all vault and cash related activities, including balancing, cash deliveries, ordering, distributing drawer cash, security, and operations.
  • Supervise and manage branch ATM operations and activities including balancing, replenishment, operations, maintenance, and security.
  • Supervise and manage branch coin counting operations and activities including balancing, replenishment, operations, maintenance, and security.
  • Supervise and manage branch drive-through operations and activities including balancing, operations, maintenance, and security.
  • Manage Check 21 procedures and operations and all check deposit activity for the branch.
  • Manage and control branch mailing and postage activity.
  • Maintain and monitor physical security of the premises and its personnel.
  • Ensure the implementation and use of physical security equipment and security procedures.
  • Maintain the serviceability of all other equipment and protect credit union assets.
  • Provide required and applicable training, communications, information and support to all branch and related personnel.
  • Act as the primary source for all staff most knowledgeable in HRCU’s retail products and services for members, their operation, benefit, implementation, and use at the Branch.
  • Act as the Branch Lead for the IRA program.
  • Act as the Branch Lead for Loans.
  • Develops identified branch personnel for additional duties and increased responsibility when appropriate.
  • Ensures compliance in accordance with all guidelines, directives, regulations, and laws.
  • Always ensures prompt, accurate and knowledgeable service is provided to members.
  • Ensures superior member service standards are always maintained in accordance with HRCU’s service culture, primary mission, and credit union philosophy.
  • Responsible for achieving increased and improved branch member usage and activity.
  • Responsible for achieving and increasing cross-selling of HRCU’s products and services to members in accordance with the goals and objectives established by senior management.
  • Performs all other job responsibilities or duties as directed or assigned.

 

Required Skills and Abilities:

  • Strong interpersonal, analytical, and organizational skills.
  • Team player with ability to collaborate within a group environment or setting.
  • Ability to work in a fast-paced environment and ability to multitask.
  • Ability to work independently.
  • Verbal and written communication skills.
  • Ability to complete required certification/training & education.
  • Performs all other job responsibilities or duties as directed or assigned.

 

Required Experience:

    • 2+ years of branch operations experience with ability to develop, motivate, and support a team.
    • 1+ years of broad credit union operational knowledge and experience. Experiences to include member service operations, problem solving/researching abilities, the understanding of basic financial information, and work experience within a team environment to achieve organizational goals.
    • Knowledge and understanding of laws, regulations, compliance, and risk management.
    • Exceptional member service skills and experience.
    • Exemplary cash handling record.

 

Schedule:

  • 8-Hour Shift
  • Monday to Friday

 

Benefits:

  • Health, Dental, Vision, & Life Insurance
  • Competitive Pay
  • Excellent 401K
  • Paid-Time-Off
  • Opportunities for Advancement

 

Work Remotely

  • No

Member Service Representative

Multiple Locations

Full & Part-Time Positions

 

A Member Service Representative must display a positive attitude, excellent communication skills, and member service abilities. Prior work experience is preferred, but not required.

 

Locations:

  • Pine Grove
  • Orwigsburg
  • Hometown
  • Pottsville

 

 Responsibilities:

  • Provide prompt, professional, helpful, knowledgeable, and courteous member service.
  • Accurately handle member financial transactions according to Credit Union policies, procedures, and guidelines.
  • Receive and process deposits, checks, payments, and other financial transactions in an accurate and timely manner.
  • Answer and address questions, and transfer phone calls.
  • Provide clear direction for members needs by utilizing listening, communicating and problem-solving skills.
  • Perform member service activities and responsibilities.


Experience:

  • Cash handling: 1 year (Preferred)
  • Banking: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

 

Education:

  • High school diploma or equivalency certificate (GED) required.

 

Schedule:

  • Full-time schedules are 40 hours per week.
  • Part-time schedules are flexible to 32 hours per week.

 

Full-Time Benefits:

  • Health Insurance
  • Life Insurance


Full & Part-Time Benefits:

  • Competitive Pay
  • Excellent 401K
  • Paid-Time-Off
  • Opportunities for Advancement


Work Remotely

  • No

Accounting and EFT Assistant

Pottsville, PA

Full-Time Position

 

The Accounting and EFT Assistant will support the accounting department in a variety of areas, including but not limited to accounts receivable, journal entries, reconciliations, and financial reporting.  Primary responsibilities will include debit card program operations and fraud mitigation duties.

 

Essential Functions:

  • Manage and monitor all functions of the debit card program.
  • Prepare and enter transactions to the general ledger and other tracking systems in support of credit union operations and card program.
  • Process and analyze daily, monthly, quarterly, and periodic general ledger account reconciliation.
  • Communicate effectively with members, vendors, and employees to resolve any concerns.
  • Assist with performing functions related to ACH transactions to include processing notification of changes, returns, and posting exception items, and overdraft advance.
  • Process accounts receivable, EFT, and wire transfers.
  • Process posting of investment interest payments.
  • Process member questions for the Accounting and EFT department.
  • Ensure the security and integrity of system products and services and monitor and mitigate fraud.
  • Prepare and conduct timely financial reporting for management and regulatory authorities.

 

Required Skills and Abilities:

  • Strong interpersonal, analytical, and organizational skills.
  • Team player with ability to collaborate within a group environment or setting.
  • Ability to work in a fast-paced environment and ability to multitask.
  • Ability to work independently.
  • Verbal and written communication skills.
  • Ability to complete required certification/training & education

 

Required Experience:

  • Associate’s degree in accounting, finance, or business-related field, preferred.
  • 3+ years of accounting, bookkeeping or related work experience, preferred.
  • 1+ years of Banking or financial institution experience, credit union experience preferred.

 

Schedule:

  • 8-Hour Shift
  • Monday to Friday

 

Benefits:

  • Health, Dental, Vision, & Life Insurance
  • Competitive Pay
  • Excellent 401K
  • Paid-Time-Off
  • Opportunities for Advancement

 

Work Remotely

  • No

Questions?

Please email [email protected] and our Human Resources team will be in touch.