Career Opportunities

Retail Operations Manager

Pottsville, PA

Full-Time Position

 

Hidden River Credit Union, a 215-million-dollar credit union located in Pottsville, PA, is currently seeking a Retail Operations Manager to join our growing team. The Retail Operations Manager is responsible for all retail operational duties and works closely in coordination with the Operations Supervisor in support of member service.

 

Essential Functions

• Reports to VP of Operations.
• Works in coordination with the Operations Supervisor to support all retail operational duties and functions in support of member service.
• Responsible for overseeing daily branch and member service operations and back-office processing duties.
• Responsible for identifying gaps in the member product and service experience and focuses on quality improvement of all related processes. Enhances and gathers data for reporting, utilizes the core system and evaluates other technologies and services to improve service times and quality.
• Ensures all branch processing and member services operations follow all regulatory rules and laws as well as appropriate credit union policies and procedures.
• Develops, maintains, and implements programs and processes to maximize efficiency and improve service quality.
• Resolves complex member problems or questions and ensures member satisfaction quality.
• Coordinates and performs all consolidated retail operational processing responsibilities.
• Supervises subordinate operations team.
• Works in coordination with Branch Coordinators and Business Development personnel.
• Creates and performs operational reports and participates in special project initiatives.
• Completes special projects as assigned.
• Performs all other job responsibilities or duties as directed or assigned.

 

Required Qualifications and Skills/Abilities

• Strong interpersonal, analytical, and organizational skills.
• Team player with ability to collaborate within a group environment or setting.
• Ability to work in a fast-paced environment and ability to multitask.
• Ability to work independently.
• Verbal and written communication skills.
• Ability to complete required certification/training & education.

 

Required Experience

• Bachelor’s degree or 3-5 years of related work experience.
• Banking or financial institution experience, credit union experience preferred.

 

Benefits

• Competitive Pay
• Paid-Time-Off (PTO)
• Excellent 401(k)
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Opportunities for advancement in a friendly, inclusive, and team environment.

 

Schedule

• 8 hour shift
• Monday to Friday

 

COVID-19 Considerations

• Common surfaces are sanitized regularly.

 

Work Remotely

• No

Accounting/E-Services Manager

Pottsville, PA

Full-Time Position

 

Hidden River Credit Union, a 215-million-dollar credit union located in Pottsville, PA is currently seeking an Accounting/E-Services Manager to join our growing team. The Accounting/E-Services Manager is responsible for overseeing the staff and daily operations of the accounting and e-services department.

 

Essential Functions

• Currently reports to VP of Operations.
• Supports the senior management team.
• Oversees daily accounting and financial operations including: journal entries, reconciliations, audit functions, daily balancing, account analysis, processing payments, accounts payable, posting to the general ledger, fixed asset tracking, cash management, management reporting, regulatory support, correspondent bank accounts, preparing procedures, wires, quarterly Call Reporting, etc.
• Manages general accounting and financial reporting responsibilities.
• Supervises subordinate accounting/e-services team.
• Participates and performs Investment portfolio operations and duties.
• Streamlines and improves financial reporting processes and creates efficiencies.
• Attends and performs training and cross-training.
• Performs all other job responsibilities or duties as directed or assigned.

 

Required Qualifications and Skills/Abilities

• Strong interpersonal, analytical, and organizational skills.
• Team player with ability to collaborate within a group environment or setting.
• Ability to work in a fast-paced environment and ability to multitask.
• Ability to work independently.
• Verbal and written communication skills.
• Ability to complete required certification/training & education.

 

Required Experience

• Bachelor’s degree in accounting or business, or 3-5 years of related work experience.
• Banking or financial institution experience, credit union experience preferred.
• Asset Liability Management experience helpful.

 

Benefits

• Competitive Pay
• Paid-Time-Off (PTO)
• Excellent 401(k)
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Opportunities for Advancement

 

Schedule

• 8 hour shift
• Monday to Friday

 

COVID-19 Considerations

• Common surfaces are sanitized regularly.

 

Work Remotely

• No

Business Development Coordinator

Pottsville, PA

Full-Time Position

 

Hidden River Credit Union, a 215-million-dollar credit union located in Pottsville, PA is currently seeking a Business Development Coordinator to join our growing team. The Business Development Coordinator will perform all business development functions with a focus on new business, marketing support, and serve as the primary contact for the credit union’s community partners to promote, increase, and achieve business goals.

 

Specific Duties and Responsibilities:

• Generate and develop leads and sales, serving as primary contact for new and current business development relationships and community partners to promote, cultivate, and enhance business opportunities.
• Cultivates and develops new business development opportunities and community partner relationships within the field of membership.
• Onboards new community partners.
• Schedules appointments for prospective, current, and new community partners.
• Represents the credit union in public and seeks opportunities to participate in a variety of community events.
• Attends public relations opportunities in the community.
• Acts as liaison for business development opportunities and community events.
• Coordinates and executes virtual and in-person educational seminars in the community.
• Creates, proofs, and distributes business development communications to community partners.
• Develops and provides marketing promotional materials and handles any requests/requirements for community partners.
• Maintains and organizes credit union promotional items and supplies to ensure adequate inventory for business development efforts and marketing support.
• Maintains a portfolio of business development pieces.
• Promotes and cross-sells credit union products and services.
• Tracks, measures, and reports business development efforts.
• Provides research activities on marketing trends within the industry.
• Recommends marketing strategies in accordance with marketing plan.
• Assists with communication delivery for the Credit Union, both internal and external.

 

Specific Work Requirements:

• Develops and manages data and market information.
• Flexibility to work outside of normal business hours when necessary.
• Completes required certification/training & education.
• Attends conferences, events, seminars, and other opportunities.

 

General and All Other Duties and Responsibilities:

• Ensures compliance in accordance with all guidelines, directives, regulations, and laws.
• Ensures prompt, accurate and knowledgeable service is provided to members.
• Ensures superior member service standards are always maintained.
• Responsibility for achieving increased and improved marketing business development usage and activity.
• Responsibility for achieving and increasing the marketing business development sale and cross-selling of HRCU’s products and services to members in accordance with the goals and objectives established by senior management.
• Works cross-functionally with all departments of the Credit Union to promote all services.
• Performs all other job responsibilities or duties as directed or assigned.

 

Required Qualifications and Skills/Abilities:

• Must demonstrate a high degree of interpersonal skills and abilities.
• Must be a self-starter, display initiative, and the ability to work independently.
• Must have the ability to work under pressure, multi-task and meet deadlines in a busy work environment.
• Exceptional written communication skills and knowledge of the structure and content of the English language; spelling, composition, grammar, and punctuation.
• Excellent verbal and public speaking skills, as well as interpersonal skills as a forward-facing employee to the public.
• Strong editing skills and the ability to deliver any marketing mediums with minimal errors.
• Outstanding organizational skills and attention to detail.

 

Required Experience:

• Bachelor’s degree in Marketing, Communications, or Business.
• 3+ years of marketing and communications experience.
• 1+ years of Credit Union experience, preferred.
• Proficient in Abode Creative Suite, PowerPoint, Excel, Publisher, and Word.
• Proficient in graphic design, web development, and electronic communications.
• Search Engine Optimization experience preferred.

 

Benefits

• Competitive Pay
• Paid-Time-Off (PTO)
• Excellent 401(k)
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Opportunities for Advancement

 

Schedule

• 8 hour shift
• Monday to Friday

 

COVID-19 Considerations

• Common surfaces are sanitized regularly.

 

Work Remotely

• No

Member Service Representative

Multiple Locations

Full & Part-Time Positions

 

HRCU is seeking full-time and part-time Member Service Representatives.

A Member Service Representative must display a positive attitude, excellent communication skills, and member service abilities. Prior work experience is preferred, but not required.

Our culture is based in providing exemplary service as we strive to continue to grow our membership base in Schuylkill County. We are seeking remarkable employees with a customer-service mindset who have a member-friendly approach. Member Service Representatives shape every member interaction and hold the pivotal role of ensuring member satisfaction and retention.

Our mission is to excel at providing members with affordable, high-quality products and services with exceptional member service that meet all their financial needs. The foundation of the mission is firmly established in the credit union philosophy of “People Helping People” and it is the objective of every member of the board of directors, all committees, management, and staff.

 

Locations:

• Pine Grove
• Orwigsburg
• Hometown
• Pottsville

Schedule:

• Full-time schedules are 40 hours per week.
• Part-time schedules are flexible to 32 hours per week.

Education:

• High school diploma or equivalency certificate (GED) required.

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Responsibilities:

• Provide prompt, professional, helpful, knowledgeable, and courteous member service.
• Accurately handle member financial transactions according to Credit Union policies, procedures, and guidelines.
• Receive and process deposits, checks, payments, and other financial transactions in an accurate and timely manner.
• Answer and address questions, and transfer phone calls.
• Provide clear direction for members needs by utilizing listening, communicating and problem-solving skills.
• Perform member service activities and responsibilities.

Full-Time Benefits:

• Health Insurance
• Life Insurance

Full & Part-Time Benefits:

• Competitive Pay
• Excellent 401K
• Paid-Time-Off
• Opportunities for Advancement

Work Remotely

• No