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Who We Are

Hidden River Credit Union is a 220-million-dollar credit union located in Pottsville, PA.

Our Culture is based in providing exemplary service as we strive to continue to grow our membership base in Schuylkill County. Our Mission is to excel at providing members with affordable, high-quality products and services with exceptional member service that meet all their financial needs.

 

Why Join Our Team

As a member-owned credit union, we believe and live by the philosophy of “People Helping People.”

To provide the best level of service to our members, we need a team comprised of individuals who have an intrinsic understanding of our Core Values of People, Trust, Service, Responsibility, and Attitude. We understand the importance of supporting our team members so we can all perform at our best, each and every day. Our comprehensive benefits help you plan for retirement, maintain work/life balance, and stay healthy.

Discover available opportunities below.

Business Development Coordinator

Pottsville, PA

Full-Time Position

 

The Business Development Coordinator will perform relationship development efforts with a focus on building and strengthening partnerships, supporting new business growth, marketing initiatives, and serving as a point of contact for the credit union’s community partners.

 

Business Development & Community Engagement:

  • Serve as the primary contact for new consumers and enhance existing development relationships and community partners.
  • Identify and cultivate opportunities for growing the membership and promote credit union products and services.
  • Onboard new community partners and maintain strong, ongoing relationships.
  • Schedule and conduct meetings with prospective and existing individuals.
  • Act as a liaison for relationship development initiatives and community-based programs.
  • Prospect and develop new partnerships through networking and active community involvement.
  • Propose, implement, monitor, and evaluate business development programs.
  • Assist in the development and implementation of credit union products and services.
  • Represent the credit union at community events, networking functions, and public relations opportunities to strengthen brand visibility and member relationships.
  • Actively participate in local organizations, outreach initiatives, and community programs to promote engagement and support the credit union’s mission.

 

Marketing & Communications:

  • Coordinate and execute virtual and in-person educational seminars and presentations.
  • Create, edit, and distribute marketing and business development communications.
  • Develop promotional materials for community partners and internal initiatives.
  • Maintain a portfolio of business development materials and promotional pieces.
  • Manage and organize promotional items and supplies to ensure adequate inventory.
  • Collect information and data to expand digital and technological prospects.
  • Conduct research on industry marketing trends and provide analysis and recommendations.
  • Recommend and support marketing strategies aligned with the credit union’s marketing plan.
  • Assist and collaborate with the marketing department on projects, campaigns, and communications.
  • Promote and cross-sell credit union products and services to members and partners.

 

Operational & General Duties:

  • Track, measure, and report on business development activities and outcomes.
  • Develop and maintain data, market information, and related reports.
  • Ensure compliance with all applicable laws, regulations, and credit union policies.
  • Participate in product and service assessment and development.
  • Establish objectives related to business development and marketing efforts.
  • Complete required training, certifications, and continuing education.
  • Perform other duties as assigned.

 

Required Qualifications & Skills:

  • 1-3 years of credit union experience.
  • 2+ years of marketing and communications experience.
  • Strong interpersonal skills, public speaking ability, and commitment to excellent member service.
  • Self-motivated, with the ability to work independently and manage multiple priorities.
  • Exceptional written and verbal communication skills with strong editing capabilities.
  • Excellent organizational skills and attention to detail.
  • Proficiency with Adobe Creative Suite, PowerPoint, Excel, Publisher, and Word.
  • Experience in graphic design, web development, and electronic communications.
  • SEO experience preferred.

 

Work Requirements:

  • Flexibility to work outside standard business hours as required.
  • Attend conferences, seminars, and other professional development opportunities.

 

Benefits:

  • Competitive Pay
  • Excellent 401K
  • Paid-Time-Off
  • Health, Dental, Vision, & Life Insurance
  • Opportunities for advancement in a friendly, inclusive, and team environment.

Member Service Representative

Multiple Locations

Full- & Part-Time Positions

 

A Member Service Representative must display a positive attitude, excellent communication skills, and a member-friendly approach. Member Service Representatives shape every member interaction and hold the pivotal role of ensuring member satisfaction and retention.

 

Responsibilities:

  • Provide prompt, professional, helpful, knowledgeable, and courteous member service.
  • Accurately handle member financial transactions according to Credit Union policies, procedures, and guidelines.
  • Receive and process deposits, checks, payments, and other financial transactions in an accurate and timely manner.
  • Answer questions, address inquiries, and transfer phone calls.
  • Provide clear direction for member needs by utilizing listening, communication, and problem-solving skills.
  • Perform member service activities and responsibilities.

 

Required Skills and Abilities:

  • Prior work experience 1+ year is preferred.
  • General and business knowledge equivalent to a high school diploma.

 

Required Experience:

  • 1+ year of cash handling and customer service.
  • 1+ year of Banking or financial institution experience, credit union experience preferred.

 

Required Education:

  • High school diploma or equivalency certificate (GED).

 

Full-Time Schedules:

  • 40 hours a week, rotational Saturdays.

 

Part-Time Schedules:

  • 28-36 hours a week, rotational Saturdays.

 

Full-Time Benefits:

  • Competitive Pay
  • Excellent 401K
  • Paid-Time-Off
  • Health, Dental, Vision, & Life Insurance
  • Opportunities for advancement in a friendly, inclusive, and team environment.

 

Part-Time Benefits:

  • Competitive Pay
  • Excellent 401K
  • Paid-Time-Off
  • Opportunities for advancement in a friendly, inclusive, and team environment.

 

Work Remotely:

  • No

Questions?

Please email [email protected] and our Human Resources team will be in touch.