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Important Update: TruStage Insurance Services

HRCU’s long-time, affiliated credit union insurance provider, TruStage, is actively investigating a cybersecurity incident that has affected certain systems and services.

As part of its response and recovery efforts, TruStage has proactively shut down certain systems and is working diligently to restore affected services.

 

What This Means for Members

At this time:

  • Insurance account access: TruStage representatives do not have access to insurance account information and are unable to assist with account-specific requests or verify policy status until systems are restored.
  • Premium payments: Normal insurance premium payment processing is temporarily unavailable.
  • Payments due: Premium payments that become due during the service disruption will be placed in a grace period until normal payment processing resumes.
  • Policy status: Policies that are currently active or in a grace period will remain in that status until normal payment processing resumes.

We understand that members may have questions or concerns about their insurance premiums and policy coverage. TruStage is working to restore services as quickly as possible, and additional information will be provided as it becomes available.

 

Need to File an Insurance Claim?

If you need to file a claim, please visit:

www.trustage.com/startclaim

 

Fraud Prevention Reminder

Please remain vigilant. Cybersecurity incidents can sometimes be exploited by scammers attempting to impersonate trusted organizations or obtain personal and financial information.

  • Be cautious of unexpected calls, emails, or text messages claiming to be from TruStage or HRCU, particularly those requesting payment, account information, passwords, or verification codes.
  • Never share your online banking credentials, passwords, debit card information, or one-time verification codes.
  • Do not click links or open attachments in suspicious or unsolicited messages.
  • Be especially cautious of messages creating a sense of urgency or asking you to take immediate action to protect or restore your account.
  • If you receive a suspicious communication, do not respond or provide any information. Contact HRCU or TruStage directly using a trusted phone number or official website to verify the request.

Remember: HRCU and TruStage will never ask you to provide your password or one-time verification code.

 

Latest Updates

For the most current information regarding the service disruption, please visit:

www.trustage.com/outage/individual

 

We appreciate your patience and understanding while TruStage works to restore normal services.

HRCU is here to support our members throughout this process. If you have additional questions or concerns, please don’t hesitate to contact us at 570.622.3399. We will do our best to assist you and provide guidance as more information becomes available. However, please know that HRCU does not direct, control, or determine TruStage’s recovery efforts or the timing and manner in which services are restored, regardless of the specific issue a member may be experiencing. All recovery efforts are being directed and managed by TruStage, and HRCU will continue to follow their guidance and updates.